Privacy Policy

Last updated: 6 May 2025

Important:

This policy is provided for general information only and does notconstitute legal advice. Please consult a qualified attorney familiar with South African privacy law (POPIA) before publishing.

1. Who We Are

Wise Web Online ("Wise Web", "we", "our", "us") is a South African web‑development company building custom websites and e‑commerce solutions.

• Email: infor@wiseweb.online
• Website: https://www.wiseweb.online

Wise Web is the “responsible party” (controller) for the personal information described in this policy unless otherwise stated.

2. Scope

This policy applies to:

• Visitors to wiseweb.online and any sub‑domains;
• Prospective or current clients who engage our services;
• Individuals who contact us via email, social media, live chat, or support channels;
• Vendors and contractors that supply goods or services to Wise Web.

3. Key Definitions (POPIA §1)

• Personal information: Information relating to an identifiable, living natural person or existing juristic person.
• Processing: Any operation or activity concerning personal information (collection, storage, use, dissemination, etc.).
• Data subject: The person (natural or juristic) to whom the personal information relates.
• Responsible party: The person who determines the purpose and means of processing (Wise Web).
• Operator: A third party that processes information on Wise Web’s behalf.

4. Information We Collect

• Identification: Full name, company name, registration/VAT number (provided by you).
• Contact details: Email address, phone number, business address (provided by you).
• Transaction data: Invoices, contracts, payment records (created during service delivery).
• Technical data: IP address, browser type, device identifiers, log files, cookies (collected automatically).
• Marketing data: Preferences for receiving newsletters or promotions (provided by you).

We do not intentionally collect special‑category (“sensitive”) personal information unless you voluntarily supply it and it is essential for providing our service.

5. Why We Process Your Information

We process your personal information to:

• Provide, operate and maintain our websites/apps (contractual necessity).
• Issue invoices, manage payments and comply with tax laws (legal obligation).
• Communicate with you and deliver client support (contractual necessity / legitimate interests).
• Market our services with your consent or where otherwise lawful.
• Detect, prevent or investigate security incidents and fraud (legitimate interests).

6. Cookies & Tracking

We use cookies, local storage and similar technologies to remember session preferences, compile anonymised analytics and deliver relevant advertising (with consent where required). You can disable cookies via your browser; some features may degrade.

7. Sharing & Disclosure

We share information only when necessary for the purposes above and subject to written operator agreements. Typical recipients include hosting providers (e.g., Vercel, Supabase), payment processors (e.g., FNB, PayFast), professional advisers and regulators/law‑enforcement where required. We do not sell your personal information.

8. Cross‑Border Transfers

Some operators host data outside South Africa. Where personal information leaves the country, we rely on POPIA §72 safeguards (adequate protection laws, contractual clauses or your express consent).

9. Security Measures

• TLS encryption in transit and AES‑256 encryption at rest.
• Role‑based access control and multi‑factor authentication for internal systems.
• Regular vulnerability scans and dependency patching.
• Daily off‑site backups with integrity checks.

10. Your Rights

Under POPIA (and, where applicable, GDPR) you may access, correct, object to or request deletion of your personal information, and withdraw consent at any time. To exercise any right, email infor@wiseweb.online with proof of identity. You may also complain to the Information Regulator (complaints.IR@justice.gov.za).

11. Data Retention

We keep personal information only as long as necessary for the purpose collected or as legally required (e.g., tax evidence). After expiry we delete or irreversibly anonymise it.

12. Minors

Our services target businesses and adults. We do not knowingly collect personal information from persons under 18. If you believe a minor has provided data, please email us so we can delete it promptly.

13. Automated Decision‑Making

We do not use your data for automated decisions that produce legal or similarly significant effects.

14. Changes to This Policy

We may update this policy from time to time. The “Last updated” date will change, and major revisions will be announced on our homepage or via email where appropriate.

15. Contact Us

Wise Web Online, Johannesburg, South Africa | Email: infor@wiseweb.online

By using our services or site after updates take effect, you acknowledge the revised policy.